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1-800-752-5522 - Toll Free
(510) 338-3466
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info@vital-linkinc.com

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Monitoring Center

Monitoring Center


Our Acadian monitoring center was recently honored as the runner-up for CSAA Central Station of the Year Award at the Electronic Security Expo in Charlotte, N.C. The Central Station Alarm Association (CSAA) hosted the Central Station Excellence Awards recognizing UL listed central stations and outstanding personnel who perform in the highest professional manner, making significant contributions to the alarm industry and the alarm profession. Entries are judged by a panel appointed by CSAA. This award program, sponsored by SDM Magazine, is celebrating its sixth anniversary this year.

The purpose of the award is to:
· Establish and promote the inherent value of central station services.
· Honor those who have made the most significant contributions to the service.
· Promote the distinct level of professionalism attained by UL listed central stations.


Medical Alert Pendants Protect and Connect
In an emergency, seconds count. And when you cannot get to a phone to call for help, time can mean the difference between life and death. With a medical alert pendant worn around the neck, on the wrist or on a belt, the help you need can be sent to you without being by a phone. The medical alert can connect you to your local emergency ambulance service, fire department, police department, friends, family and neighbors with an easy press of the medical alert pendant. The emergency medical dispatchers protect you by connecting you to the right kind of help you need when you need it most

Acadian Monitoring Center Highlights:

  • 5 Diamond Certified
  • UL-Listed
  • EMD-Certified Operators
  • Top Response Times
  • Two Back up Monitoring Centers
  • No Outsourcing

Medical Alert Pendant Systems Monitoring Centers
Vital Link’s monitoring centers are recognized as the leader in the medical alert industry. Through the use of emerging communication technology, Vital Link has Acadian medical alert monitoring centers with a UL-2050 rating and "Five Diamond" certification. In the event of disaster, each monitoring center has backup power supplies that can provide electricity as well as backup phone carriers.  We efficiently staff our monitoring centers with bilingual (English and Spanish) Emergency Medical Dispatched certified operators 24 hours a day, 7 days a week.

In an emergency, seconds seem like minutes...every second counts. Vital Link Medical Alert response times are some of the best in the industry. When compared to the national standard of 60 seconds, Vital Link not only saves lives but comforts your loved ones when they need it most.

Medical Monitoring Center/Emergency Response Center
The medical alert monitoring center monitors all of the emergency calls from the medical alert consoles. There are several things you should look for in a monitoring center.

Our Monitoring Center has received the highest designation for central station monitoring from Underwriters Laboratories. The UL2050 National Industrial Security System monitoring certificate allows us to monitor facilities operated by government contractors and integrators who are engaged in security system installations for which a National Industrial Security System certificate has been issued.

UL Listed

Our UL listed Acadian Monitoring Center is designated with the highest Five Diamond Certification.  Only 2% of all Central Stations have achieved this certification.   The Central Station Alarm Association's "Five Diamond 100% Operator Certified Central Station" designation is granted to those central stations who:

  • have 100% of its central station operators certified by the CSAA Central Station Operator Level I course or in conjunction with the SIA/APCO "Train-the-Trainer" course and 
  • further pledges to continue all future certifications through the CSAA On-Line Distance Learning course.

5 Diamond Certification, Companies achieving, and maintaining, their Five Diamond Certification" are committed to serving the public and the Authorities Having Jurisdiction through the professional development and standardization of training for all their central station operators.  This certification, and its annual renewal, demonstrates proficiency by the staff of the Five Diamond Central Station to the continual upgrade in the performance levels of central station operators who are the first line of defense in emergency response in the private sector.

Five Diamond Logo

The Alarm Center

The Communication Center is a secured facility guarded by electronic locks and monitored by a closed circuit television system that meets both national fire code and U.L. standards.

The monitoring center is a self-powered facility. In the event of disaster, each monitoring center has backup power supplies that can provide electricity as well as backup phone carriers. In the event of commercial power failure from city electrical services, our dual uninterrupted power supply (UPS) system sustains electrical supply to our center for a minimum of four hours which is a (U.L.) requirement. In addition to the (UPS) system, diesel generators automatically power the center to full capacity. The UPS units continuously supply power to our computer, phone, and radio systems along with the communications center itself.  

On average our center answers alarm signals in 30 seconds or less from the time the signal is received. This is faster than the U.L. required time of 60 seconds.  Vital Link Medical Alert Systems is committed to excellence and staffs its monitoring centers with certified Emergency Medical Dispatchers. They are trained to assess the situation quickly and can provide life support that can help someone provide CPR, the Heimlich maneuver, control bleeding, open an airway, or deliver a baby.

Click here to see how the Vital Link System works.

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