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Bay Area Vital Link
Bay Area Vital Link Inc. has been locally
owned and operated since 1981. Our Mission is to provide the
senior and disabled communities with medical alarm services that
enhance their safety, independence, and peace of mind.
Area Served
We install and provide service throughout
the entire San Francisco Bay Area. We also ship systems anywhere
in the United States with instructions for easy installation at
a reduced cost.
Bay Area Vital-Link is the approved vendor
for the MSSP/Linkages programs for the cities of Oakland, and Fremont,
and the counties of Napa, Solano, Contra Costa, Marin, San Francisco,
Kings and Tulare.
What Sets Us Apart
Vital-link is one of the nations largest independent emergency response
companies. We are a family owned business that has faithfully
served the senior community for 29 years. When you call
us, you will be talking to a a real person, not to someone's voicemail.
Our CEO, Arthur Hoffman, is readily available to
answer your questions and handle your concerns. You will not
be transferred from department to department. You will get
answers to your questions promptly.
Monitoring Center
Our Monitoring Center has received the highest designation for central station monitoring from Underwriters Laboratories. The UL2050 National Industrial Security System monitoring certificate allows us to monitor facilities operated by government contractors and integrators who are engaged in security system installations for which a National Industrial Security System certificate has been issued.
Our UL listed Monitoring Center is designated with the highest
Five Diamond Certification.
Only 2% of all Central Stations have achieved this certification.
The Central Station Alarm Association's "Five Diamond
100% Operator Certified Central Station" designation
is granted to those central stations who:
Companies achieving, and maintaining, their Five Diamond Certification" are committed
to serving the public and the Authorities Having Jurisdiction through
the professional development and standardization of training
for all their central station operators.
This certification, and its annual renewal, demonstrate a proficiency
by the staff of the Five Diamond Central Station to the continual upgrade
in the performance levels of central station operators
who are the first line of defense in emergency response in the private
sector.
The Alarm Center
The Communication Center is a secured facility guarded by electronic
locks and monitored by a closed circuit television system that
meets both national fire code and U.L. standards.
The monitoring center is a self-powered facility. In the event
of commercial power failure from city electrical services, our
dual uninterrupted power supply (UPS) system sustains electrical
supply to our center for a minimum of four hours which is a (U.L.)
requirement. In addition to the (UPS) system, diesel generators
automatically power the center to full capacity. The UPS units
continuously supply power to our computer, phone, and radio systems
along with the communications center itself.
On average our center answers alarm signals in 30 seconds or less
from the time the signal is received. This is faster than the U.L.
required time of 60 seconds.
Fiber optic telephone lines are supplied in two separate paths
from the phone company to our building to prevent interruptions
in service.
- UL Listed Monitoring Station
- Approved by State Fire Marshall
- Dual UPS systems
- Dual diesel powered generators
- Redundant computer servers
- Redundant alarm receivers
- Redundant telephone lines
- Cellular backup phones
- VHF and 800 Band radio backup systems
Click here
to see how the Vital-Link system works
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