| Support for the
Two-Way Voice
Unit
(Choose a Topic Below)
Adjusting the Volume
Moving the Unit to a new location
Testing the Unit
Troubleshooting
Print New Data-Sheets
If you need any further assistance,
feel free to
contact us:
(510)
644-2779 / (800)752-5522
Adjusting the Volume on
the
Two-Way Voice Unit
Adjusting the ringer volume
(see diagram)
Open the unit. Turn the unit upside-down. With a Philip
screwdriver, open the back of the unit. (See Diagram) Adjust the right
dial. Clockwise-volume up. Counter clockwise-volume down.
Screw the cover back into the unit.
Adjusting the speaker volume
(see diagram)
Open the unit. Turn the unit upside-down. With a Philip
screwdriver, open the back of the unit. (See Diagram) Adjust the right
dial. Clockwise-volume up. Counter clockwise-volume down.
Screw the cover back into the unit.
Moving the Unit
to a New Location
Call
Vital
Link
(510) 644-2779 / (800)752-5522
with updated address and contact information if you have
moved to a new address.
Unplugging The Unit
- Unplug unit from outlet and turn the on/off switch
to OFF so that the battery does not die.
- There is a cord connecting from the back of the unit to phone jack on the wall, unplug it from the phone jack and keep it with the unit. Keep plugged into back of box. This will make hooking the unit up, easy.
- The phone line connecting from the unit to your phone, keep that wire with your phone.
- Pack up the Vital Link until your ready to hook it up again.
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for the Two-Way voice unit
Reinstalling The Unit
(Click for a detailed diagram)
-
Plug in the Vital Link to an outlet that is NOT controlled by a
light switch.
-
The
cord that is connected to the unit, plug that into the phone jack in the
wall. It says Line on the back of the unit. That is the line you
want to connect to the phone jack.
-
Take
the plug coming out of your phone and plug that into the back of the unit
where it says phone.
-
Turn the On/Off
switch located on the back of the unit to ON. You should now have 2 green
lights lit up on your unit. One power light and one telephone light.
Neither should be blinking. If any are blinking please call us at
(800)752-5522
or (510)644-2779
-
Once everything
is hooked up, press your pendant and wait for the monitoring center to
make contact with you. Your unit should ring 27-30 times before a
operator comes on, once you make voice connection with the operator, tell
them you are just doing a test.
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for the Two-Way voice unit
Testing your Two-Way
Voice Unit
Performing the Monthly Test:
Your Two-Way Voice Unit should be tested at least once a month to insure
that all parts are functioning correctly. Push the button on your
pendant and wait for the monitoring center to pick up. When the
operator asks if you need help, tell them that you are just running your
monthly test.
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Two-Way voice unit
To Test the Range of the Pendant:
Press and hold down the reset button on the back
of the console for 5 seconds. When the Power and Telephone lights
begin to flash, the console is in test mode.
EMERGENCY CALLS CANNOT BE SENT DURING THIS TEST PERIOD
Press the button on your pendant. Activate other transmitters that
are part of your system. Each time the console receives a signal, it
will beep. Move to different locations in your home where you might
expect to take the Pendant. Press the button. If the console fails
to beep, you've moved too far. This will tell you how far you can go
and still be within range of the console.
When you finish your tests, press the reset button
to end the Test Mode. The Test Mode will automatically end if no
tests are performed for 3 minutes.
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for the Two-Way voice unit
Troubleshooting
The Power and telephone lights on top of the console will both normally be on
solid. Other conditions indicated by the lights are shown in the table
below. Always call Bay Area Vital Link (800)752-5522 / (510) 644-2779 for assistance if
you cannot solve the problem yourself.
Power Light is Blinking
1 Blink:
Console is operating on battery power only. If there is not
a neighborhood power outage, check that the transformer is plugged into the
wall socket and that your home's circuit breaker has not been tripped. Call Vital Link (800)752-5522 / (510) 644-2779 if you cannot find the
problem.
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for the Two-Way voice unit
2 Blinks:
Console backup battery is low. During a power outage, you
have 2 hours of battery power remaining when the blinks start. If
the blinks start while your AC power is On, the battery has failed in self
tests -- Call Vital Link (800)752-5522 / (510) 644-2779.
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for the Two-Way voice unit
3 Blinks:
Console fuse is blown. -- Call Vital Link
(800)752-5522 / (510)
644-2779.
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for the Two-Way voice unit
Telephone
Light is Blinking
Blinking Slowly
Console is sending a message to the monitoring
service. You
have activated a help signal or the console has detected a
problem. The console is operating properly.
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Flashing Quickly
Console tried to send a message to the monitoring
service that did not go through. You should take the appropriate action for the
situation.
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Two-Way voice unit
Telephone light is OFF
Console is NOT connected to a working phone line. No
message can be sent to your monitoring service. Check the phone line
connections. Check your phone for a dial tone. Notify Vital
Link Immediately if you cannot fix the problem.
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for the Two-Way voice unit
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